Shipping policy

SHIPPING AND DELIVERY

Last updated: 15 June 2026

1. WHO WE ARE

Orders are fulfilled by Xwhite Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom.

For customers in Croatia and surrounding EU markets, orders may be dispatched from our Croatian warehouse.

2. PROCESSING TIME

All orders are processed within 1-3 working days (Monday to Friday, excluding UK and Croatian public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. UK DELIVERY

Standard Delivery (Royal Mail / DPD):    3-5 working days    FREE on orders over £40
Express Delivery:                                     1-2 working days    £5.99

4. EU DELIVERY (including Croatia, Italy, Germany, etc.)

Standard Delivery:     4-7 working days    FREE on orders over €55
Express Delivery:        2-4 working days    €7.99

5. REST OF WORLD

We ship to selected countries worldwide. Delivery times and costs are calculated at checkout.

6. TRACKING

All orders include tracking. You will receive your tracking number by email once dispatched. You can track your order via the courier's website or through the link in your shipping confirmation email.

7. DELAYS

Delivery estimates are not guaranteed. Delays may occur during peak periods (e.g. Christmas, sales events) or due to circumstances beyond our control, such as customs clearance or courier disruptions. Xwhite Ltd is not liable for such delays.

8. FAILED DELIVERY

If delivery is unsuccessful, the courier will leave a notification card. It is your responsibility to arrange redelivery or collection. Unclaimed parcels returned to us will be refunded minus the shipping cost.

9. DAMAGED OR LOST PARCELS

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at hello@xwhitesmile.com with your order number and photos (if damaged). We will resolve this as quickly as possible.

10. CUSTOMS AND DUTIES

For deliveries outside the UK and EU, customs duties and local taxes may be applied by your country's customs authority. These charges are the customer's responsibility and are not included in the product price or shipping fee.

11. CONTACT

For any delivery queries, please contact us:
Email: hello@xwhitesmile.com
Xwhite Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom