Terms of service
Last updated: 15 June 2026
1. ABOUT US
These Terms and Conditions govern your use of www.xwhitesmile.com and the purchase of products from Xwhite Ltd.
Xwhite Ltd is a private limited company registered in England and Wales.
Registered address: 20-22 Wenlock Road, London, N1 7GU, United Kingdom
Company registration number: 14512398
VAT number: GB511890402
Email: hello@xwhitesmile.com
2. ACCEPTING THESE TERMS
By placing an order on our website, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing.
3. PRODUCTS
3.1 All products are subject to availability. We reserve the right to discontinue any product at any time.
3.2 Product images are for illustrative purposes only. Actual products may vary slightly.
3.3 Xwhite™ teeth whitening products are cosmetic products intended for external use only. Always read the label before use.
4. PRICING AND PAYMENT
4.1 All prices are displayed in the currency of your region (GBP for UK customers, EUR for EU customers).
4.2 Prices include VAT where applicable.
4.3 We reserve the right to change prices at any time without notice. Price changes will not affect orders already confirmed.
4.4 Payment is taken at the time of ordering. We accept major credit/debit cards, PayPal, Apple Pay, Google Pay and Klarna.
5. ORDERS
5.1 Your order constitutes an offer to purchase. We reserve the right to decline any order.
5.2 A contract is formed when we send you an order confirmation email.
5.3 We will send a VAT invoice with your order confirmation.
6. DELIVERY
6.1 We aim to dispatch orders within 1-3 working days.
6.2 Estimated delivery times are provided at checkout and are not guaranteed.
6.3 Risk in the products passes to you on delivery.
6.4 We are not responsible for delays caused by third-party couriers or events outside our control.
7. RETURNS AND REFUNDS
7.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
7.2 To cancel, contact us at hello@xwhitesmile.com within 14 days of delivery.
7.3 Returned goods must be unused, in original packaging and in resalable condition.
7.4 We will process your refund within 14 days of receiving the returned goods.
7.5 Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
7.6 For hygiene reasons, we cannot accept returns of opened or used products unless they are faulty.
8. FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, please contact us within 30 days of delivery at hello@xwhitesmile.com. We will arrange a replacement or full refund, including return postage.
9. LIABILITY
9.1 We shall not be liable for any indirect, consequential or special loss arising from use of our products or website.
9.2 Our total liability to you shall not exceed the price paid for the product(s) in question.
9.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law.
10. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos and the Xwhite™ brand are the intellectual property of Xwhite Ltd or its licensors. You may not reproduce, distribute or use any content without our written permission.
11. GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. CHANGES TO TERMS
We reserve the right to update these Terms at any time. The current version is always available on our website.
13. CONTACT
Xwhite Ltd
20-22 Wenlock Road, London, N1 7GU, United Kingdom
Email: hello@xwhitesmile.com
